06 Sep New Ticket System for Enhanced Client Support
We are pleased to announce the introduction of a new support system which allows us to provide an improved experience to our customers.
Our new ticketing system enables us to streamline support requests and provide more efficient service to our valued customers.
In a nutshell, our ticketing system is a method for managing and addressing client support needs in a way that’s efficient, traceable and encourages seamless communication between clients and our support team.
The Benefits Of This New System
“This new ticketing system will allow us to communicate with our clients effectively, track issues accurately, and relay solutions to issues clearly, a process improvement we’re proud to roll out to all of our clients,” says Argus General Manager Moishe Raff.
The system also speeds up the process of resolving issues, as every support request is assigned a unique ticket number which you can use to track the status of your query online.
For your convenience we also provide complete archives and history of all your support requests.
Our goal was to not only make it easier to submit support requests to us but for us to also be able to manage your requests in a much more efficient way, ensuring everyone receives our support as quickly as possible.
How It Works
Customers can visit http://www.argusmotoring.co.za/helpdesk/view.php and fill out our online support form which automatically generates a support ticket for immediate review by our team.
It is important that you enter a valid email / correct email address as it will help us get in touch with you to resolve your issue. We also recommend you provide your telephone number.
When creating the new ticket you can also add additional notes which should be a summary of your issue and any file attachments.
For your issue to be assigned directly to the person with the capacity to help you, we advise all client to choose a Help Topic / Issue topic from the list already provided.
After your ticket has been created, you’ll receive a confirmation email containing a ticket number, and letting you know we’re working on resolving your issue. Our support staff will send you any status updates via email throughout the whole process.